Following the recent earthquake, AssetWise is implementing “Four Urgent Measures” to ensure the safety of all residents. This includes repair request procedures and warranty coverage details to provide prompt, convenient, and comprehensive assistance. The details are as follows:
- Emergency Structural Safety Inspection
Our team of engineers and external experts has been immediately deployed to inspect all occupied and under-construction projects. Rest assured that all AssetWise buildings comply with engineering standards and are 100% structurally safe for residents to continue living with confidence.
- Repair Request Procedure
If you notice any interior damage, such as wall cracks or peeling surfaces, please follow these steps to request a repair:
🔸 Report the issue to the condominium juristic office or project management team
🔸 Staff will coordinate with the repair team to schedule an inspection
🔸 Engineers and technicians will assess the damage and determine repair solutions
🔸 Results will be communicated, and repairs will be carried out according to the warranty scope
- Warranty Coverage and Claims
Residents are entitled to repair warranties under the company’s policies, covering the following aspects:
🔹 Building Structure – Including columns, beams, floors, and key load-bearing components
🔹 Waterproofing – Roof, walls, and balcony waterproofing systems
🔹 Plumbing & Electrical Systems – Ensuring no leaks or short circuits
🔹 Doors & Windows – Proper opening/closing, rain protection, and security
- Contact Channels
For repair requests or further inquiries, please contact us through:
● Line (Juristic Office)
● Jenie Application
● Line AssetWiseClub
● Contact Center: 02-168-0000
AssetWise is committed to ensuring the highest level of safety and comfort for all residents. Your well-being and happiness remain our top priority.
Best regards,
AssetWise Public Company Limited
